Privacy Policy

Crosspoint Health Insurance Agency (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information obtained through our website, phone calls, and related services.

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

We may collect the following types of personal information:

• Contact & Identity Information: Name, phone number, email address, mailing address, and ZIP code
• Insurance-Related Details: Age, date of birth, household size, estimated income, county, and coverage preferences
• Call Data: Call recordings, call metadata (date, time, duration, phone number), and call transcripts
• Technical Data: IP address, browser type, operating system, device information, pages visited, time spent on pages, and clickstream data
• Interaction Data: Form submissions, chat transcripts, emails, and other correspondence with our representatives

Information is collected when you:

• Call Crosspoint Health Insurance Agency or receive a call from us
• Submit a form on our website requesting a quote or consultation
• Browse or interact with our website
• Communicate with our representatives via phone, email, or chat

Important: Calls to and from Crosspoint Health Insurance Agency may be recorded for quality assurance, training, and compliance purposes.

Information collected is used for the following purposes:

• Agent Connection: To connect you with licensed health insurance agents who can assist with your coverage needs
• Eligibility Determination: To help determine your eligibility for specific plans or programs
• Call & Inquiry Routing: To route calls or form submissions to appropriate licensed agents or partner agencies
• Service Improvement: To analyze usage patterns and improve our website, services, and customer experience
• Compliance: To ensure compliance with applicable laws, regulations, and industry requirements including CMS and TPMO guidelines
• Marketing & Operations: For marketing communications (with your consent) and internal operational purposes

We may share your personal information with the following parties:

• Licensed Insurance Agents: We share your information with licensed health insurance and Medicare agents who can provide you with personalized plan options and enrollment assistance. These agents may contact you via phone, email, text message, or mail.
• Insurance Agencies & Partner Organizations: Your information may be shared with licensed insurance agencies and partner organizations to assist with your coverage needs.
• Insurance Carriers: We share information with insurance companies and carriers to obtain quotes, verify eligibility, and process applications.
• Service Providers: Third-party vendors who assist with website operations, data hosting, analytics, and other business functions.
• Legal Authorities: When required by law, court order, or government regulation, or to protect our rights, property, or safety.

Crosspoint Health Insurance Agency may receive compensation for referrals and connections made to licensed agents, agencies, and partner organizations.

For Medicare-related inquiries, the following additional disclosures apply:

• Information may be shared with licensed Medicare agents or partner agencies in accordance with CMS (Centers for Medicare & Medicaid Services) and TPMO (Third-Party Marketing Organization) guidelines.
• We do not offer every plan available in your area. Any information provided is limited to the plans we offer in your area.
• This site is not affiliated with or endorsed by the government or the federal Medicare program.
• For information on all Medicare options, visit Medicare.gov or call 1-800-MEDICARE (1-800-633-4227).

By calling Crosspoint Health Insurance Agency or submitting information through our website, you consent to the collection, use, and sharing of your information as described in this Privacy Policy, including being contacted via telephone calls (including auto-dialed and pre-recorded calls), text messages (SMS/MMS), and email.

You may revoke your consent to be contacted at any time by contacting us using the information provided at the end of this policy.

We use cookies and similar tracking technologies to collect technical and interaction data when you visit our website. Cookies are small files stored on your device that help us:

• Recognize you when you return to our website
• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Deliver relevant advertising

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

We implement administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage can be guaranteed to be 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Subject to applicable laws, you may have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Revoke Consent: Revoke your consent to be contacted at any time
• Opt-Out: Opt-out of marketing communications

To exercise any of these rights, please contact us using the information provided below.

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: